Cosmetics and skincare
All cosmetics and skincare sales are final. Returns or exchanges are not accepted for opened, used, or change-of-mind beauty purchases, including unopened products.
REFUND POLICY
Know what to expect before you buy.
For hygiene and customer safety, beauty products follow different return rules from fashion and accessories. Review the full current policy before requesting a return.CURRENT STORE POLICYREAD THE FULL REFUND POLICYFashion and accessories
Eligible fashion and accessory items may be returned within 30 days when unused, unworn, unwashed, and in their original packaging with all tags attached. Customers are responsible for return shipping, and original shipping charges are non-refundable.
Damaged or defective items
Email vivakoutourcosmetics@gmail.com with your order number and clear photos of the item and packaging. Approved refunds are issued to the original payment method.
- Keep the item and packaging while the issue is reviewed
- Marketplace purchases may follow the marketplace’s policy
- European Union customers may have a 14-day withdrawal right, subject to the hygiene exception for opened sealed cosmetics
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